RETURNS & REFUNDS
Rob Harris Art creates original artworks and limited edition works with care and attention to their materials, production and presentation.
This policy explains how returns, refunds and issues with artworks are handled.
LIMITED EDITION PRINTS
Produced specifically for each collection.
Limited edition prints are produced to order and are not available for return or refund simply because you have changed your mind.
Before placing an order, we encourage you to review the artwork, edition, dimensions and framing information carefully.
If a print arrives damaged, defective or does not meet the consumer guarantees that apply under Australian law, please contact the studio so that we can assess the issue and provide the appropriate remedy.
ORIGINAL ARTWORKS
Unique works, individually documented.
Each original artwork is a unique work made by hand and is individually documented before leaving the studio.
Because of the nature of original artworks, Rob Harris Art does not offer returns for change of mind.
We encourage collectors to make an enquiry before acquiring an original if they would like additional information about the work, materials, dimensions, framing or delivery.
Nothing in this policy limits any rights or remedies available under the Australian Consumer Law.
DAMAGED OR DEFECTIVE WORKS
If something goes wrong.
Every work is carefully prepared and protected before leaving the studio.
If an artwork arrives damaged or has a problem covered by the Australian Consumer Law, please contact the studio as soon as possible.
Please email:
Include your order or acquisition details, a description of the issue and photographs showing the artwork and packaging.
Please retain the original packaging until the matter has been resolved, as it may be required for assessment or return.
We may need to assess the artwork before determining the appropriate remedy. Where the Australian Consumer Law provides the consumer with a choice of remedy, that choice remains with the consumer.
CHANGE OF MIND
Choosing your artwork.
We do not offer refunds or exchanges simply because you have changed your mind, no longer require the work or decide that it is not suitable for your space.
This does not affect any rights available under the Australian Consumer Law.
For original works, we encourage private enquiry before acquisition so that questions about the artwork, scale, materials, framing and delivery can be discussed in advance.
RETURN PROCESS
If you need to contact the studio.
Please email studio@robharrisart.com with your order or acquisition details and a description of the issue.
Where photographs are relevant, please include images of:
the artwork
any visible damage
the packaging
the shipping label
Please retain the original packaging until the matter has been resolved.
We will provide further instructions if the artwork needs to be returned or inspected.
REFUNDS
Where a refund is applicable under the Australian Consumer Law, it will be processed using the original payment method unless otherwise agreed.
The timing for a refund to appear in your account may vary depending on the payment provider.
YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available under the Australian Consumer Law.
QUESTIONS BEFORE ACQUISITION
For original works and limited editions, we are happy to answer questions before you purchase.
If you would like further information about an artwork, including its materials, dimensions, framing, delivery or availability, please contact the studio.